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Please read these booking conditions carefully
as they will form the holiday contract between us and all the persons
named on your booking form.
In these Booking Conditions "you"
and" your "means all persons named on the booking form (including
anyone who is added or substituted at a later date). "We" "us" “our”
and "owner" means Adrian and Tracey Jones of 3 Shaftesbury Drove, West
Harnham, Salisbury, England SP2 8QH.
1. THE PROPERTY
1. 1. The property known as Acabanes, is offered for holiday rental
subject to confirmation by Adrian and Tracey Jones, the owners.
2. HOW TO BOOK
2.1 You must contact us before making a booking to obtain confirmation
of availability. Subject to availability, and on your request, a
provisional reservation will then be made. The following must then be
sent to us within 7 days:
(a) The completed and signed booking form: The person who signs the
booking form certifies that he/she is authorised to agree the Booking
Conditions on behalf of all persons included on the Booking Form,
including those substituted/added at a later date. The signatory must
be a member of the party occupying the property and must be 18 years
or over. Bookings cannot be accepted from parties of young people less
than 18 years of age.
(b) The payments referred to in clause 3.1 below (Failure to meet this
requirement may result in a cancellation of the provisional booking)
3. PAYMENT
3.1 A non-refundable deposit of a 30% of the rental cost must be paid
within 7 days of making your provisional reservation.
3.2 The balance must be paid not less than 3 months (84 days) prior to
your arrival at the Property. This must be accompanied by a security
deposit of £300
3.3 We are entitled to treat your booking as cancelled if you fail to
pay the balance on time. (See Cancellation, clause 8)
3.4 Bookings taken within 3 months of your arrival at Acabanes must be
paid in full, including the security deposit.
4. CONTRACT
4.1 Once we have received your booking form and all appropriate
payments, we will confirm your booking by issuing a confirmation
receipt. This receipt will be sent to the party leader. Please check
this receipt carefully as soon as you receive it. Contact us
immediately if any information which appears on the confirmation or
any other document appears to be incorrect or incomplete as it may not
be possible to make changes later.
4.2 A binding contract between you and us will come into existence on
receipt of your deposit.
5. RENTAL
5.1 The prices given are in sterling and the rental price is weekly,
unless otherwise stated.
5.2 Acabanes is let fully furnished and equipped. The price for
Acabanes includes linen and electricity (except during the Low season).
5.3 We reserve the right to make changes to and correct errors in
advertised prices at any time before your holiday is confirmed. We
will advise you of any error of which we are aware of at the time of
booking.
6. SECURITY DEPOSIT
6.1 A security deposit of £300 is required to cover the cost of any
damages or breakages to, or at the property and for the private use of
the telephone.
This amount will be cashed 2 months prior to your arrival at the
property, it is payable with your holiday balance.
6.2 It may take up to 2 weeks after your departure from the property
to return the deposit to you. Delays can be caused whilst waiting for
proof of damage and telephone consumption.
6.3 The cost of any damage caused by you will be deducted from the
security deposit and the remaining balance will be returned to you. If
the security deposit paid by you is not sufficient to cover the cost
of such damage, we will be entitled to recover any additional costs
from you.
6.4 Some damages may not be immediately obvious to us upon your
departure. We reserve the right to charge you for any damage noted in
the property after your departure.
6.5 Unless otherwise specified, security deposits will always be
refunded to the party leader
6.6 We reserve the right to hold the security deposit for longer than
2 weeks if there is a dispute over damage, or we are awaiting
bills/proof of damage.
7.
ALTERATIONS/CANCELLATION BY THE OWNER
7.1 In the unlikely event of a significant change or cancellation of
your booking by us, we will inform you as soon as possible. A refund
will be given of all monies paid by you within 7 days.
8.CANCELLATlON BY YOU
8.1 Any cancellation by you (for whatever reason) must be in writing.
(Including email or fax). The effective date of cancellation is the
date we receive written notification.
8.2 If you cancel 3 months or more prior to your arrival at the
property you will lose your deposit.
8.3 If you cancel less than 3 months before your arrival at the
property or the booking is cancelled due to your non-payment, the
Owner shall be entitled to the full cost of the holiday from you.
8.4 We will endeavour to obtain a replacement client. If a replacement
is obtained, we will then refund all monies paid by you, less any
difference between the price you paid for the property and the price
paid by the replacement client and any additional marketing
expenditure that we incur.
8.5 If the reason for your cancellation is covered under the terms of
your insurance policy, you may be able to reclaim these charges.
Claims must be made direct to the insurance company concerned.
9. YOUR RESPONSIBILITIES
9.1 You must keep the property and all furniture, fittings,
facilities, equipment and grounds in the same state of repair and
condition as at the commencement of the holiday, and in the same state
of cleanliness and general order in which it was found. You will be
responsible for the payment for any breakages, loss or damage to the
property caused by you. (We recommend that you take out adequate
insurance cover to cover this). The Owner reserves the right to make
deductions from the security deposit for any extra cleaning, over the
number of hours committed to departure cleaning, and to claim against
you for damage or loss, the cost of which exceeds the security
deposit.
9.2 You must report to us, without delay, any defects in the Property
or breakdown in the equipment, plant, machinery or appliances in the
Property and garden, and arrangements for repair and/or replacement
will be made as soon as possible.
9.3 The parking of caravans/pitching of tents at the property is
strictly forbidden.
9.4 Smoking is strictly forbidden inside Acabanes.
10. NUMBER OF PEOPLE USING THE
PROPERTY
10.1 Only the number of persons stated in the booking form may use the
property unless otherwise agreed with us. The maximum numbers of
people, including infants allowed at the property may not be exceeded.
The Owner has the right to terminate hire without prior notice and
without refund or compensation if the numbers are exceeded. A pro rata
sum will automatically be deducted from your security deposit for any
additional adults/children.
11. ACCESS
11.1 We shall be allowed access to inspect the property prior to your
departure. We also have a right to access the property during your
stay to carry out maintenance and cleaning. Gardeners and pool
maintenance may enter the grounds during your stay, normally early in
the morning.
12. BEHAVIOUR
12.1 The person signing the contract is responsible for the correct
and decent behaviour of the party. Should you or a member of the party
not behave in such a manner, we may use our absolute discretion to
terminate the holiday of the person(s) concerned. In this situation,
the person(s) concerned will be required to leave the accommodation.
We will not have any further responsibility toward such person(s)
including any return travel arrangements. No refunds will be made and
we will not pay any expenses or costs incurred as a result of the
termination.
13. TELEPHONE CHARGES
13.1 A telephone is provided at the property (Tel No. 0033 5 53 61 33 81)
and is available for the use of guests. At the end of the holiday we
will provide you with an itemised statement of your consumption and
this will be deducted for your breakages deposit.
14.LINEN
14.1 Linen is included in the property.
14.2 It is necessary to take your own cot linen and mattress for your
baby's comfort. For mattress sizes please refer to the “equipment”
page on our website www.acabanes.co.uk
15. SWIMMING POOL AND GROUNDS
15.1 The swimming pool is not open all year round. If your rental
period is outside May to September please check with us that the pool
is open, filled and ready for use. We cannot be responsible for low
water temperatures at any period.
15.2 Please note that swimming pools carry dangerous risks. Before
arrival at the property you will receive a booklet of Safety
Procedures for the swimming pool, you are required to comply with them
at all times. On arrival you will be required to sign an indemnity
indicating that you take full responsibility for the safe operation of
the swimming pool and its environment. Failure to sign this indemnity
or adhere to the guidelines will result in the swimming pool being
locked and not available to your party.
15.3Upon
arrival at the property you and all members of your party must take
time to familiarise yourselves with the location, layout and depth of
the swimming pool. Please take note of any pool warning signs, depth
markings and other instructions for use, which may be displayed. Pool
safety is of the utmost importance. Children must be supervised by an
adult at all times. You and your party agree to take full
responsibility for the safety of all members of your party in and
around the swimming pool.
15.4 No glass or china is to be taken or used in the pool area.
Plastic glasses are provided. Should any glass or china fall into the
pool, we may need to empty, clean and re-fill the pool. This can take
a number of days. You may also lose your Security/ Damage Deposit as a
result.
15.5 Young children must not be allowed to wander unaccompanied in the
grounds of the property.
16.SECURITY AND VALUABLES
Any valuables left at the property are left at your own risk. We are
not responsible for any loss. Proper care must be taken against theft
and burglary. It is essential and your responsibility to ensure all
doors, shutters, windows are closed and locked when leaving the
property, or when by the poolside/in the grounds. No refund can be
given should you decide to vacate the property as a consequence of a
burglary.
17. ARRIVAL AND DEPARTURE
17.1 Arrival is after 17.00 hrs local French time (Normally GMT + 1
hour). If your arrival is delayed you must inform us. Our caretakers
phone details will be noted on the directions sheet you will receive
upon payment of the balance.
17.2 You must vacate the property by 09.30am on the day of departure.
18. INFORMATION
18.1 We reserve the right to make modifications to the property
specification that are considered necessary in light of operating
requirements. In the interest of continual improvement we reserve the
right to alter furniture, amenities, facilities, or any part of any
activities, either advertised or previously available, without any
prior notice. See also clause 7.
18.2 If we become aware of material changes after your booking has
been confirmed we will advise you before departure.
19. PETS
Pets are welcome only with our explicit permission. We reserve the
right to charge a supplement, and/or increase the security deposit.
The number of pets must be agreed prior to acceptance of booking. If
you do not inform us of any pets, we reserve the absolute right to
request either the pet is placed in kennels in France for the duration
of your stay or your removal from the property without refund or
compensation.
20. OUR LIABILITY
20.1 We cannot be held responsible for noise or disturbance
originating beyond the boundaries of the property or which is beyond
our control. In the event that a source of reasonably obvious noise
has been in existence prior to your arrival and we are aware of this,
we will contact you to inform you of the disturbance. See clause 7.
20.2 We cannot be held responsible for the breakdown of mechanical
equipment such as pumps, boilers, swimming pool filtration systems,
nor for the failure of public utilities such as water, gas and
electricity.
20.3 We shall not be liable for any loss, breach or delay due to any
cause beyond our reasonable control including, though not limited to
act of God, explosion, tempest, fire or accident, war or threat of
war, civil disturbances, acts, restrictions, regulations, bye-laws, or
measure of any kind on the part of the government or local
authorities, strikes, lockouts, or other industrial actions or
disputes or adverse weather conditions. In any case we shall be
entitled to treat the contract as discharged
20.4 We cannot accept responsibility for events out of control e.g.
bad weather, delay caused by carrier company, breakdown of domestic
equipment.
20.5 We cannot be held responsible for any injury, loss or damage to
you personally, your belongings or your vehicles when using the
accommodation, grounds, equipment or other amenities. The use of these
amenities is entirely at the your own risk and we accept no
responsibility.
20.6 In the event of discharge our liability shall be limited to the
return of the sums paid to us in respect of the unused portion of the
holiday calculated on a pro rata daily basis.
21. INSURANCE
21.1 We strongly advise that all your party have comprehensive travel
insurance and that E111 forms are carried.
22. LAW
22.1This contract and all matters arising out of it are governed by
English law and shall be deemed to have been made in England . We both
agree that any dispute, claim or other matter which arises out of or
in connection with your contract will be dealt with by a court of
competent jurisdiction in England.
23. DATA PROTECTION
In accordance with the 1998 data Protection Act we will ensure that:
23.1 The collation of personal information is fair and lawful.
23.2 We take responsibility for all personal information held and used
and that appropriate security measures are in place to protect this
information.
23.3 We request full details of all party members on our booking form
as a safety measure whilst you are on vacation.
23.4 Please let us know if you would like your personal details to be
removed from our database, after your holiday.
24. NOTES
24.1 In common with most of rural France, we are serviced by a septic
tank. It is important that no sanitary or baby items are flushed down
the toilets and only French toilet paper is used (English toilet paper
is apparently indigestible to the septic tank flora!) Only toilet
cleaners suitable for septic tanks may be used. However, we will
provide an initial supply of toilet tissue and cleaner for you during your stay.
THESE BOOKING CONDITIONS WILL BE INCLUDED WITH OUR BOOKING
CONFIRMATION
BOOKING INFORMATION
Acabanes is available throughout
the year and is generally let from Saturday to Saturday, arriving at
5pm and departing at 10am.
Please contact us before making
a booking to obtain confirmation of availability. We ask for a 30%
deposit on booking Acabanes and the balance payable 3 months prior to
commencement of your holiday. In addition we ask for £300 breakage
deposit.
For ease you can email or send
us your booking form. If you send your form, please make sure your
deposit accompanies it. If you email your form, the deposit must be
received within 7 days. If for any reason you have to cancel your
booking please inform us in writing. Please read the detailed booking
conditions before signing and returning the booking form.
The price includes bed linen,
towels, gas, electricity and water (except in low season). A "welcome
pack" with local produce and
essentials will be waiting for you on your arrival.
In low season it may be possible
to accommodate short breaks or rental periods commencing mid-week.
Please contact owners for further details.
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